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Valenzo Return & Refund Policy

Last updated: [06-10-2025]

1. Return Period

You have 30 days from the date you receive your massage chair to initiate a return for any reason (change of mind, not satisfied, etc.). After 30 days, we cannot accept returns.

2. Eligibility & Conditions

To qualify for a return:

  • The chair must be unused, in the same condition as received.

  • It should be in its original packaging, with all accessories, manuals, and parts intact.

  • You must provide a proof of purchase or order number.

  • No restocking fee will be charged — we accept returns without penalizing you.

Final sale items (if any are designated as such) are not eligible for return. But under this policy, we do not designate any of our standard massage chairs as final sale.

3. Return Shipping

  • We provide free return shipping for all valid returns within the 30-day window.

  • We will provide you with a prepaid return shipping label or instructions to send back the item at no cost to you.

  • Please securely pack the chair (ideally in the original packaging) to prevent damage during transit.

4. How to Initiate a Return

To start a return:

  1. Contact our Customer Support at support@valenzo.com (or your contact email) with your order number, date of purchase, and reason for return.

  2. We will send you a Return Authorization (RA) number and the return shipping label / instructions.

  3. Pack the item securely, include the RA number and all original contents, and ship it back to us within 7 days after return authorization.

  4. Once we receive and inspect the returned item, we will notify you of the status of your refund.

5. Refunds

  • If your return is approved after inspection, we will issue a full refund (product cost only; original outbound shipping cost is nonrefundable unless otherwise stated) to your original method of payment.

  • Refunds are typically processed within 5–7 business days after we receive the returned item.

  • You will receive a confirmation email once the refund has been issued.

6. Damaged or Defective Items

  • If your chair arrives damaged or defective, please notify us within 3 business days of delivery.

  • Provide photographs of the damage or defect (including packaging) when contacting us.

  • We will arrange for a replacement or refund, and we will cover return shipping in this case.

7. Exceptions & Non-Returnable Items

  • Items that have been used, modified, or are missing parts will not be accepted for return.

  • Products marked explicitly as “Final Sale” are not eligible for return or refund.

  • Return requests made after the 30-day window cannot be accepted under our policy.

8. Exchange Option

If you’d prefer an exchange (for another model or variant) instead of a refund, please mention this when you initiate your return. We will accommodate exchanges where possible, subject to stock availability. You still benefit from free return shipping and no restocking fees under the same terms.

9. Customer Support & Questions

If you have any questions about your return, need help with packaging, or need assistance with any step of the return process, reach out to us: